04 | ARCHITECT THE SOLUTION
Design the system behind the roadmap
With priorities and sequencing established, I translate the roadmap into an operating learning ecosystem. This includes the programs employees experience as well as the processes, technology, performance support, leadership involvement, and cross-functional partnerships required to sustain them.
This is where you move from the executive roadmap into the actual programs.
Artifacts:
- Program Architecture: Defines the overall structure of a learning program, showing how objectives, audiences, learning experiences, delivery methods, and measures work together to build the required capability.
- Employee Journey: Maps the employee experience across key stages, identifying when learning, support, and development are needed to help employees successfully progress from readiness to sustained performance.
- Curriculum Map: Organizes learning content into a logical sequence, connecting specific topics, skills, and learning experiences to defined capabilities and performance expectations. (Shown below)
- Performance Support Model: Defines how employees are supported after formal learning through tools, resources, coaching, reinforcement, and just-in-time support that help translate learning into consistent on-the-job performance.
Effective learning architecture connects strategy to experience, and experience to performance. Every element is intentionally designed to build the capabilities the organization needs and create lasting impact beyond the learning event.
